Technical support. Your customer cases − solved. Developing great products and services is your mission. Delivering first-contact resolutions to technical issues and boosting customer satisfaction is ours.
"It's not working" is never something you want to hear – especially when it's about your products. When issues arise you want to know that an experienced member of staff is on hand fast who has the knowledge to ensure customer issues are resolved. We provide the support you need to help ensure every single customer is satisfied and walks away with a positive experience.
You won't ever hear us saying 'we don't do that'. Our widely-experienced technical support team approach everything with a 'can do attitude' to deliver solutions to our customers no matter what the query.
WORKFLOW TICKETING SYSTEM
The secret is in our customer interaction workflow ticketing system. Each unique customer interaction is captured, including escalations, to build specific reporting, identify trends, and assess the performance of your technology. That newfound business intelligence can then be used to improve your business and reduce the number of customer tickets.
DELIVER THE RIGHT CUSTOMER EXPERIENCE AT A CRITICAL TOUCH POINT IN THE CUSTOMER LIFECYCLE
At Lime, our Technical Support Specialists turn your customers’ issues into positive experiences. Our Specialists have brand tech support down to a science. They provide multiple customer touchpoints, including inbound calls, live Web chat, and email – all with the voice of your brand. Our Technical Brand Specialists are trained to meet and exceed the levels of service your customers want and demand.